Email customer care
Support cover is provided through our support desk during normal working hours.
No support is available outside of working hours. Support is available from Monday to Friday 1000 hrs to 1800 hrs GMT
Please allow up to 24 hours for support tickets as we're located in the UK.
We supply each customer a means of downloading files that they have purchased via our on-line store. Each file downloaded by our customers is there responsibility to archive for future installation needs. Each customer is granted 3 downloads per product.
If your order isn't processed immediately and you've used PayPal services, please contact support for further assistance.
Please allow up to 24hrs for all order to be processed as we're located in the UK.
If the customer requires additional downloads, please contact customer support here.
Returns & exchange
Shareware and Download products are none tangible goods that are not physically based and are none returnable and non-refundable unless otherwise indicated.
Any labour, installation services and shipping charges are non-refundable.
The serial code we will send you is a personal code, it is sold to you personally and can not be shared, swapped or sold.
- How soon can I download my digital product ?
- All Paypal orders have to be processed manually do to the nature of Paypal and most are processed immediately. However, if your having difficulty with your order, please contact support for assistance.
- Which payment processors do you use ?
- We currently use Paypal for all payments at this time.
- How long will the product remain in my account after purchase ?
- The product will remain in your account indefinitely. The only limitation is the amount of downloads. However, if you require additional downloads please contact support for further assistance.